Right of Withdrawal
Consumers have a 30-day right of withdrawal.
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us:
Cala Rose
c/o Work Box
Eresburgstrasse 24-29
12103 Berlin
Germany
hello@calarose.de
by means of a clear declaration (e.g., a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
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Model Withdrawal Form (If you wish to withdraw from the contract, please fill out this form and send it back.) To: Cala Rose, c/o Work Box, Eresburgstrasse 24-29, 12103 Berlin, Germany hello@calarose.de – I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for notification on paper) – Date
(*) Delete as appropriate. |
Special Notes
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been disbursed to us when the withdrawal becomes effective, your lender will assume our rights and obligations from the financed contract in relation to you regarding the legal consequences of withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).
If you wish to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement, if you are also entitled to a right of withdrawal for it.
Please note the following when returning an item:
Your item should:
- be returned within the 30-day return period.
- be unworn.
- show no damage caused by you.
Please note that return shipping costs are not covered by Cala Rose. Please keep the issued return receipt carefully until we confirm the return.
Have you received faulty or incorrect goods?
Please contact our service team at hello@calarose.de. It is best to send us a picture of the affected item, as well as your order number, so that we can help you as quickly as possible.
